Customer Support Center (CSC)


In order to provide consistency to our software development services and to maintain strong continuity and perpetual technical support to our clients, our Customer Support Center operates 24/7 to offer our availability whenever they need us... the team works behind its motto "consider it done".


OUR GROWING CUSTOMER BASE...THE IDEA BEHIND OUR CSC


Our growing customer base, more than a decade ago, made us realize that software development services like any other service industry, needs ongoing customer support and guidance. Blended with a high vision of our management, we never wanted to end up with the delivery of the software solution. In fact, this is where the show starts..... And the Customer Support Center takes over. GROWING

EVER-GROWING TRUST OF OUR CUSTOMERS...THE SPIRIT BEHIND OUR CSC


eVision CSC was formed out of our growing customer base. eVision Software kept growing over the past decade, so did its clientele. As the business grew, so did the need to cater our esteemed clients in more personalized manner.....So the loop emerged into eVision CSC and soon turned into complete independent division of EVS, working in harmony and integration with the software house.

MOUNTING EXPECTATION OF OUR CUSTOMERS...THE STRENGTH BEHIND OUR CSC


eVision CSC works on the premise of continued and ongoing support and guidance to our valued customers, who most of the times revert back to us for further enhancements to their websites or as repeat clients to again avail our services. Besides maintaining one-on-one relationship with our Project Managers they often find it accessible to contact our Customer Support Center for seeking immediate resolution to their problems while their websites are up and running.

DEPLOYMENT OF ADEQUATE STAFFING...THE TRIUMPH BEHIND OUR CSC


Our Customer Support Agents are fully trained to handle customer inquiries and to help them resolve their problems. For better demonstration of the expected caring attitude, we have supplied them with all the necessary elements of efficient communication such as:
  • Computer systems with fully updated product information, whether it's the complete projects or the ones in pipeline
  • Headsets that enhance the efficiency
  • Backup support and links to EVS internal communication network via LANs
  • Servers dedicated to calling system management
  • Predictive dialers and manual dialers
  • Last and most important is the training of serving the purpose through customer friendly behavior, and that of complete product knowledge.

    • Optimum utilization of resources at our Customer Support Center has created a benchmark for eVision Software in terms of our growing clientele, patrons and customers that very few software development firms have achieved..... We encourage our visitors to contact us for any software related services. Just TOUCH us once and we will HOLD your hand through success!

  • Target Industry:
  • Banking, Financial Services, & Insurances
  • Biotechnology
  • Building and Construction
  • Education
  • Energy and Utilities
  • Forestry, Agriculture and Farming Control
  • Government and Public Administration
  • Healthcare and Medical
  • Industrial Manufacturing
  • Information and Communication Technologies
  • Legal services
  • Logistics and Transportation
  • Media and Entertainment
  • Mobile
  • Nanotechnology
  • Real Estate and maintenance
  • Research and Science
  • Retail and Wholesale Trade
  • Scientific Applications for Chemistry
  • Telecommunication
  • Travel and Tourism
  • Games and Animation
  • Aerospace and Defense
  • Others
We engage ourselves with our clients and their business with a sense of ownership not only to their projects but also to their long-term success. We provide them COST EFFECTIVE Customized Software that is a phenomenal QUALITY services in IT.
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